Refund policy
Refund & Replacement Policy
At AlphaMens.ca, every piece is made to order specifically for you. Because each item is produced only after an order is placed, we do not accept returns or exchanges for change of mind, incorrect size, incorrect color selection, or personal preference.
Please review the size chart and product details carefully before ordering. Colors and print appearance may vary slightly depending on the garment color, screen settings, and normal variations in the printing process.
Damaged, Defective or Incorrect Items
Your order should arrive exactly as expected.
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Include:
- Your order number
- A clear description of the issue
- Clear photos showing the affected item and the problem
Additional photos or video may be requested when multiple items are affected.
Once the issue has been reviewed and approved, AlphaMens will provide an appropriate resolution, which may include a free replacement, refund, or store credit, depending on the circumstances.
You normally do not need to return the defective item unless specifically requested.
Wrong Size, Color or Change of Mind
Because our products are made to order, we cannot provide refunds, replacements, or exchanges when:
- The wrong size was ordered
- The wrong color was selected
- You changed your mind after the product entered production
- The product was received as ordered but does not match a personal preference
Please use the size chart provided on each product page before completing your purchase.
Lost or Delivery Issues
If your order appears to be lost in transit, please contact us so we can investigate the shipment.
Orders returned or undeliverable because of an incorrect or incomplete shipping address provided at checkout may not qualify for a free replacement or full refund.
If tracking shows an order as delivered but you cannot locate it, contact us as soon as possible so the situation can be reviewed.
Personalized & Custom Products
Personalized and custom-made products are not eligible for returns or exchanges due to their made-to-order nature.
However, if a personalized product arrives damaged, defective, or incorrectly produced compared with the approved order, it remains covered by our quality policy.
Sale Items & Gift Cards
Gift cards are non-refundable.
Made-to-order sale items are subject to the same defect and manufacturing-error protection described above.
Our Quality Promise
We stand behind every AlphaMens product.
If something goes wrong during production or your product arrives damaged, we want to make it right. Send us the required information within 30 days of delivery, and we'll review the issue and provide the appropriate resolution.
Our goal is simple: you should receive the AlphaMens product you actually ordered, in the condition you expect.
For order issues, contact: